Supporting the Feeding of Patients during COVID-19
Our Commitment to Caring for Our Healthcare Workers and Patients
Dear Nestlé Health Science community, valued health care professional partners and customers,
As part of the critical force fighting COVID-19 on the frontlines, your organizations have seen first-hand the challenges and widespread impacts of this pandemic. Through our work at Nestlé Health Science, we understand the courage, compassion and dedication to excellence that this work demands. We are grateful and proud to work with partners like you that are facing these challenges head on every day.
Our commitment to you, throughout this time, is to continue providing the high-quality nutrition products you have come to know and expect from us. Our teams are working diligently to assure the safety and availability of these products and to prepare for the evolution of this public health crisis. We appreciate the trust you place in us, and we are dedicated to earning it every day.
Below, I would like to share with you the actions we are taking to meet your needs and assure the continued availability of the products your patients rely on.
- PRODUCT SAFETY: The health and safety of our customers and their patients has always been, and remains, our top priority. As a Nestlé company, our manufacturing and distribution operations are conducted with the highest levels of hygiene and cleanliness, to guarantee the quality and food safety standards that make Nestlé a global leader in nutrition.
- PRODUCT STOCK & SUPPLY: Because we know our products play an important role in the care you provide to patients, we normally carry several months of product inventory. In response to COVID-19, we are running our factories at full capacity and building additional stock of our most critical and highest demand products. Our teams are working to assure continued production and delivery of products throughout this time, but you may experience a slight delay in our fulfillment or the transportation timing of the carriers. Please know that we are closely monitoring inbound orders and resourcing to make sure that any delays are minimized. We will continue to communicate closely and notify you of any anticipated delays.
- PRODUCT ACCESS: We are continuing to work with our medical, retail and e-commerce partners to assure continued availability of our products. We ask that you work closely with your distribution partner and/or Nestlé Health Science relationship manager to assure that orders are placed and fulfilled in a safe and timely manner.
- EMPLOYEE & COMMUNITY HEALTH: People are at the heart of our business. We have amended our normal work policies, such as suspending face-to-face customer visits, to minimize the health risk to our employees, as well as your teams and facilities, and to reduce the spread of COVID-19 in our communities.
Our passion for Empowering Healthier Lives Through Nutrition guides us through times like this and we are grateful for our partners that continue to put their trust in us. During this extraordinary time, we remain focused on assisting you in any way we can. The Nestlé Health Science team is available for any of your questions at 1-888-240-2713. Please do not hesitate to reach out to us.
Stay safe and healthy,
President & Business Executive Officer, Nestlé Health Science USA